In the service industry, there is an even greater drive to create a happy customer experience and a field worker’s unhappiness can easily turn into lost productivity and a damaging customer experience. With the popularity of mobile devices and apps, there are simple mobility solutions that can change the way field workers and dispatchers approach the day and work together to build greater productivity and better service levels. This eBook will give you tips that will help ease up on tedious tasks and mundane reporting and gives simple, actionable suggestions on how to fix them for a better customer experience.
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