Digital Transformation: 9 Industries Leading The Way

What Technologies Are Being Leveraged?



Steven Lerner
03/01/2019

The definition of digital transformation is still widely disputed, especially among each industry. The term will often mean something different for a business, depending on what sector it is in. The way one industry adopts new technologies will be vastly different than another.

Here’s what digital transformation currently means for nine top industries.

1. Manufacturing

Digital transformation has taken over the entire manufacturing industry. Several factories have become “smart factories” that rely on new technologies, such as artificial intelligence (AI), to automate tasks. Inside these “smart factories” are robots working on the assembly line. Internet of Things (IoT) devices are collecting data, and machine learning technologies are analyzing the data. This speeds up the production process and increases production output.

2. Transportation

Data plays a crucial role in the digital transformation of the transportation industry. Truckers are using data to determine the most efficient shipping routes, and trucking companies are tapping into data to monitor potential safety hazards. Shipping companies are relying on 3D scanners to track packages in route. With the development of autonomous vehicles and deliveries by drone, the transportation sector will be unrecognizable within the next decade.

3. Hospitality/Tourism

Taking a vacation will never be the same again thanks to the influx of next generation technologies. Hotels in particular have undergone an immense digital transformation. Guests can use mobile devices to check into hotel rooms, AI is used to fulfill room service requests, and IoT devices are collecting customer data to improve the customer experience. If you don’t like to travel, there are now virtual reality (VR) vacations that you can take from the comfort of your home.

4. Health Care

Health care is one of the leading industries in digital transformation. New smart hospitals and medical facilities are incorporating AI to diagnose conditions and to assist with surgeries. To improve medical file access and security, some facilities are incorporating blockchain technology. Wearable devices with important health apps and the expansion of telehealth remote services are changing the way that patients receive care.

5. Financial Services

When it comes to digital transformation in financial services, mobile-based payments are only the tip of the iceberg. AI is being leveraged to provide customer service, conduct wealth management, and detect fraud before it occurs. Some financial institutions are leveraging blockchain technology for additional monetary security. The rise of the FinTech sector is proof that technology has taken over the industry.

6. Education

New technologies could help close the achievement gap in America’s education system. Data collected from tests and other devices could help teachers cater lesson plans that are personalized for each student. Mobile Bluetooth capabilities can be harnessed to speed up attendance-taking in schools. Some educational facilities are utilizing augmented reality (AR) and VR to for lessons or to take students on virtualized class trips.

7. Energy

Energy companies are often tasked with complying with new regulations and trying to stay competitive, which is why digital transformation is so important. Automated machinery and the use of sensors provide energy companies with valuable data about potential equipment failures. New mobile capabilities allow field agents to complete work quicker. The result is a better service for customers, while minimizing unexpected costs.

8. Media

The media industry has always been quick to embrace new technologies, especially in the age of digital transformation. The expansion of content available on mobile devices is only the beginning of it. Media companies are collecting data and using machine learning to recommend content personalized for users. This includes commercials that are targeted for individuals. With the rise of potential AI news anchors, media is rapidly changing.

9. Retail

The development of new retail technologies has revolutionized the shopping experience. New AI security features can prevent theft before it occurs. Smart shelving allows workers to efficiently restock items in the store. Most retail outlets are collecting more data from their customers, and are using it to improve customer service.

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