Paper-Based To Mobile: A Look At Batesville’s Digital Transformation

Improving Processes With Technology

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Steven Lerner

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Paper-based processes can destroy an organization’s productivity, decrease efficiencies, and wreck the employee experience. The switch to automated processes is a requirement for many organizations throughout different industries.

Why Do Some Companies Avoid Digital Transformation?

Believe it or not, many organizations are still utilizing paper-based solutions in 2019. Common reasons for this reliance on outdated procedures include a lack of budget or resources to successfully automate processes. Another cause is that the company recognizes that there is a lack of time to plan and initiate those technological changes. Other companies might lack the direction about where to begin these changes.

The lack of an automated process could increase auditing and compliance issues, or it could be challenging to effectively locate key documents during critical times.

By leveraging an automated process with mobile technology, an enterprise can improve the employee experience, including training and onboarding. Automation can reduce errors in simple tasks, such as data entry, and increase productivity. Processes, such as electronic expense reporting, can result in a 58% cost decrease.

“I think the benefit of the switch to digital has to do with access to information,” said Ryan Martin, principal analyst with ABI Research. “It removes constraints to location and time for that matter. You don't need to be in a specific place the read the specific information that is located only here. The democratization of information and decision-making empowers people to know more. And if you know more, you can do more.”

There are several well-known examples of companies that have automated these processes:

  • Instacart, an online shopping service, had a laborious on-boarding process of vetting personal shoppers. The company decided to streamline and automate the onboarding process. By turning to technology, the company saved time and dramatically reduced its drop-off rate.
  • Cape Coral, Florida deployed mobile applications to make city systems more accessible, and digitized more processes to increase security. This optimized numerous tasks and saved time.

How Batesville Transformed Their Point-Of-Delivery Process

Batesville, one of the leading producers of burial caskets and cremation urns, needed to fundamentally transform its delivery and logistics processes. For years, Batesville’s delivery teams relied on an entirely manual paper-based process to manage all product deliveries. Senior leaders within the company recognized that the business had fallen behind the pace of technology, but they struggled to find a valuable way to develop a mobile app to modernize delivery and logistics processes.

“We knew we needed to modernize and eliminate paper-based delivery processes to increase efficiency and provide a better experience for our customers,” said Jeff Lewis, senior manager of technology solutions, for Batesville. “This required us to bring our systems and processes fully into the 21st century.”

Eventually, Batesville employed a creative strategy that allowed them to implement agile development processes and deploy a native app in less than 12 weeks. Batesville successfully modernized its workforce with an app that facilitated better delivery experiences for its 300+ delivery drivers and staff, and it improved customer service.

Download this case study about how Batesville achieved digital transformation, and learn:

  • What critical core native features were harnessed within Batesville’s new app, and how it was deployed
  • The solutions employed to achieve the digital transformation, such as custom data integration
  • How a low-code visual development platform was key to Batesville’s success
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